Green Phone call statistics

072 123 456 is the number of the Green Phone, the service through which citizens across Croatia can report various environmental issues and make suggestions, while activists from civil society organisations forward the information to the competent institutions.

In the period from 1 January 2016 to 30 June 2016, citizens contacted the Green Phones in Croatia 1263 times. The largest number of reports is in the Waste category. In 2014, a total of 457 reports were received in this category, which is more than 36% of the total number.

2707 citizens’ reports were received at the Green phones of Croatia in the period from 1st of January to 31st of December 2015.

The analysis of calls was prepared by members of the Green phone network in the framework of the project "Partnership for the environment" funded by the European Union and co-financed by the Office for Associations of the Croatian Government.

Green phones receive citizens’ reports on environmental issues from all over Croatia at the unique number of 072 123 456 for Croatia.

Members of the Network, within the project “Partnership for the Environment: Capacity Development in the protection of the Environment in the Public and Civil Sectors in Croatia through the Utilisation of the Green Phone Service Network” developed an analysis of calls for 2014 and 2015. During 2014, the members of the Network received a total of 2,994 reports.
Table 1 shows the number of reports by category and the total number for each association individually, as well as the total number of reports by categories on the Green Phone Network.

Network members received a total of 1437 calls in the fist half of 2011.A detailed list of calls is shown in the table.


The ten associations that comprise the Green Phone Network received calls regarding environmental problems to 062 123 456, the unique number for Croatia, on a daily basis.
Every association receives calls from the county where they are located as well as the neighbouring counties.
Network members received a total of 2685 calls in 2010.

Table 1 shows the number of calls by category, the total number of calls received by an individual association and the total number of calls by category received by the Green Phone Network.

The eleven associations that comprise the Green Phone Network Croatia received a total of 1437 calls in the first half of 2009. The Green Action's Green Phone that receives notifications from the City of Zagreb, Zagreb County, Bjelovar-Bilogora and Sisak-Moslavina County still receives the most calls.

The majority of received calls still pertain to waste. 497 calls fell under that category, which makes up 34.59% of the total number of received calls. Calls pertaining to vegetation, construction, and make up 25.95% of the total number of received calls.

Eleven association members of the Green Network received a record number of calls on the unique number - 062 123 456.
As you can see from the joint table of received calls by category, citizens still considers waste to be the biggest problem, since 894 calls make up 24.39 % of the total number of calls.
The second most common category when it comes to reporting irregularities and devastations is the green areas (565 calls) as they make up 15.42% of the total number of calls.