Formation and development of Green Phone Network
In 1992, the first service was established, which serves citizens regarding information and issues related to the environment, nature, and their protection. It was established within the association for environmental protection Green Action and it has been given the name Green Phone.
After the establishment of the first Green Phone, other associations decided to launch the same service. Thus in September 1999, with the financial support of USAID (United States Agency for International Development), Green Phone networks were established by seven associations for environmental protection: Zelena Akcija from Zagreb, Eko Pan from Karlovac, Environmental Society Žmergo from Opatija, Zelena Istra from Pula, Sunce from Split, Kap Života from Gospić, and the Society for the Protection of Nature og Slavonija i Baranja from Osijek. In 2003, within the project “Strengthening the Green Phone Network”, financed by the European Commission, five other environmental organisations joined the Network, and one in 2007. One member left the Network in 2010, so it now comprises nine associations: Zelena Akcija from Zagreb, Eko Pan from Karlovac, Environmental Society Žmergo from Opatija, Zelena Istra from Pula, Sunce from Split, ZEO Nobilis from Čakovec, Zeleni Osijek from Osijek, Eko Zadar from Zadar, and Krka from Knin.
By contract with HT, the Network provided a unique phone number for the entire territory of Croatia: 062 123 456. In this way, the cost calls from any part of Croatia are redirected to the closest association at the price of a local call. By mutual agreement, each association covers the counties in which it is established, and some of the associations also cover the neighbouring counties.
The objectives and working principle of the Green Phone
The aim of the Green Phone is to encourage citizens to actively participate in environmental protection and to encourage the competent institutions to solve environmental problems more efficiently.
Every citizen of the Republic of Croatia may report an environmental problem or request information on the number 072 123 456. Activists and volunteers are solving these problems together with the citizens, in cooperation with the competent institutions, and then monitor their resolution. So far, 8,000 cases have been reported to the Network, which shows that citizens are treating the environment consciously and that they have recognised the quality of GP’s work, which is reflected in meeting the expectations of citizens. Our research has shown that 49% of the cases were resolved successfully.
Green Phone Network members
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